Refund Policy

A refund or replacement is given when

• The access you bought cannot be used, and we cannot fix or replace it within a reasonable time.
• Stock ran out when your payment was received, and you do not want a replacement product.
• A duplicate payment or overpayment was made for the same order.
• We cannot fulfil the order because of a problem on our side.

A refund is not given when

• The access has been used successfully and works as described in the product description.
• You change your mind after the access details have been shown.
• The problem is caused by a breach of the terms, for example changing the email, password, or PIN, or sharing the access.
• The problem comes from your device, network, or personal account on that service.

How to request

• Contact us through chat with your order number and the problem you have.
• For account products, ask as soon as possible after the access details are shown. For rental products, ask before the rental ends.
• We will review it and reply. If approved, we offer a replacement or a refund depending on the situation.

How refunds are paid

• Refunds go back to the payment method you used. Refunds to e-wallets, banks, or PayPal follow the payment provider's process.
• How long the money takes to arrive depends on the payment provider and your bank, usually a few business days.
• When a refund is approved, access on that order is closed.